TERMS AND CONDITIONS
These Terms and Conditions are for the supply of goods through the KeepsakeMom online store (keepsakemom.com) and shall apply to all contracts entered into by KeepsakeMom (“KeepsakeMom”, “we”, “our”, or “us”). By placing your order with us, you agree to be bound by these Terms and Conditions.
No contract will exist between you and KeepsakeMom for the sale of any product unless and until KeepsakeMom has accepted your order with a confirmation email and a full payment is taken from your credit/debit card or via Paypal. Our acceptance of your order brings into existence a legally binding contract between us.
KeepsakeMom reserves the right to cancel your order in the event that we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from cancelling your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
The prices payable for ordered goods are as set out in our website in USD (US Dollars). Delivery charges will be clearly displayed when selected and included in the total cost.
Order Processing Times
But for rings and complex pieces, the standard processing time for our breastmilk jewelry is five to eight weeks from the date we receive your breast milk. But this processing time is not guaranteed and can vary depending on the volume and complexity of orders we are currently servicing. Rings are more difficult and can take up to 12 weeks, and longer, depending on the ring, as we custom order rings individually by order, due to the many dozens of variations (model, metal type, size, etc.). We do offer a rush service for jewelry purchases that are not rings (i.e., necklaces, beads and bracelets, earrings), for a fee, and we call this service Rush Turnaround. By adding Rush Turnaround to your purchase, we prioritize your order and guarantee that we will dispatch your finished jewelry First-Class Mail within 4 weeks from the date we receive your breast milk. Otherwise, we refund the Rush Turnaround fee but continue to treat your order on an expedited basis.
Refunds, Returns, Exchanges, Change Orders, and Cancellations
Because we make each piece of our breastmilk jewelry by hand and don’t rely on machines or mass production, the imperfections inherent in handcrafted jewelry may show in the breastmilk jewelry we handcraft for you. For example, you may see tiny bubbles in your breastmilk stone, or the edging or shape of your breastmilk stone may be off, or the gold or silver flakes within your stone may not be distributed evenly. And although we strive each time to craft the perfect piece, these imperfections and others are normal, with these variations contributing to your breastmilk jewelry’s depth and character. Each piece we craft has its own story. No two pieces are alike.
As a handmade product, there is never the guarantee of a machine finish. Additionally, every mother’s milk is different. Colors, densities and hues differ, and after we cure and dry your breastmilk, turning it into powder, the hues and colors of the breastmilk we start with translate into the same hues and colors in powdered form. If you see something perfectly white in the picture when you order, your breastmilk jewelry piece may come out slightly creamier or a different shade of white. You may even see some breastmilk “specks”, or proteins, that are heavier. This is totally fine, because this is what makes your breastmilk piece so unique and personal. No two pieces are the same.
We expect our customers to recognize and accept the handmade and unique and personal nature of our goods, and as a result, we do not offer refunds where the jewelry contains imperfections inherent in handcrafted jewelry and/or does not perfectly match the piece on the website, which is a picture of someone else’s jewelry, unique and personal to them, with its own imperfections.
Due to the personal nature of each piece, we do not accept returns. However, if you should receive an item that is defective, damaged or not what you ordered, please contact us here within five working days. We will help you resolve any issues as quickly as possible by repairing or replacing the piece, once the item has been returned to us by post and provided we determine the defects or damage to not be normal course imperfections attributable to the handcrafted nature of the jewelry. We care about our customers and are sensitive to the meaningfulness of their breastmilk jewelry to them. We inspect all jewelry prior to packaging to rule out faults.
Regarding order cancellations, we only accept order cancellations where we have not yet received your breast milk, and in these circumstances, there is a $10 fee to cancel, which covers our time and the cost of the breastmilk collection kit. If we have received your breast milk and commenced the curing process, but not completed it, there is a $40 fee to cancel, which covers our time, materials, and deposits, if any, on custom jewelry settings. If we have completed the breastmilk curing process and your jewelry is queued for production, or is in production, we do not accept order cancellations.
For all order changes, please email [email protected] for approval, as it depends on which stage your order is at, as well as the piece of jewelry originally selected. If approved, there is a $10 fee for any changes plus any incremental difference in cost if the changes result in a higher priced item. However, rings are an exception. For ring changes, the fee and processing time will vary based on the ring, as we custom order each ring individually. If your order can be changed, we will email you a link for payment. If the changes result in a lesser priced item, you forfeit the difference, there are no refunds.
We use a proprietary curing process that neutralizes the milk and prevents it from discoloring. However, as all resins amber with exposure to UV light, the stone may develop a creamy hue over time. But this is completely natural. No yellowing will occur.
In the unlikely event your breastmilk stone does discolor beyond what is to be expected for resins, or the integrity of the piece itself becomes compromised beyond normal wear, and provided you’ve cared for your breastmilk jewelry piece as we advised, for a period of one year from the date you receive your jewelry, we will issue you a store credit for the value of your piece, once the piece has been returned to us by post and provided we determine the defects or damage to not be attributable to improper care.
The entire content of this website, including all jewelry designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name KeepsakeMom is the sole property of KeepsakeMom.
Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.
These Terms and Conditions set out the entire agreement between you and KeepsakeMom in respect of the sale, purchase and use of the goods.